Terms & Conditions
- Last Updated May 30, 2025
Please read these Terms and Conditions carefully. By accessing our website, booking an appointment, or receiving services from Crown Medical Skin Clinic (“the Clinic,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
Acceptance of Terms
Services Offered
Crown Medical Skin Clinic provides a comprehensive range of medical and dermal services. These include, but are not limited to: general practitioner (GP) services, specialised skin cancer checks, various surgical excisions and procedures, dedicated women’s health clinics, and a variety of advanced skin treatments delivered by Dermal Clinicians. All services are provided by appropriately qualified, registered, and experienced medical professionals and skin specialists, operating within their scope of practice. The provision of any service is subject to a professional assessment of your suitability and needs.
Appointments and Cancellations
- Appointment Booking: Appointments can be conveniently booked via our official website, by telephone during clinic operating hours, or in person at our reception desk. We strongly recommend booking your appointments in advance to ensure availability and secure your preferred time.
- Appointment Confirmation: You will typically receive a confirmation of your booked appointment, usually through an automated SMS message or email. It is your responsibility to ensure your contact details are current.
- Cancellations and Rescheduling: We understand that circumstances may arise requiring you to change your appointment. You will receive an automated text message reminder 24 hours before your appointment to confirm. Please reply “Yes” to confirm or “No” to cancel, or notify reception staff as soon as possible. This allows us to offer the appointment slot to other patients.
- Cancellation Fees: A cancellation fee of $20.00 may apply if you fail to give notice as required. This fee is not rebatable by Medicare or private health insurance.
- No-Shows: If you fail to attend a scheduled appointment without providing prior notice, a no-show fee will apply, which may be the full cost of the consultation/service. Subsequent appointments may require prepayment.
- Late Arrivals: We strive to run on time for all appointments. If you arrive late, we will do our best to accommodate you, but please be aware that your consultation or treatment time may need to be reduced to avoid delays for subsequent patients. The full fee for the scheduled appointment may still apply.
Payments and Billing
- Fees: Crown Medical Skin Clinic is a private billing practice and does not offer bulk billing. Fees for all services will be clearly communicated to you prior to or at the time of your appointment. A detailed fee schedule is available for your review at our reception desk and may also be accessible on our website.
- Payment Methods: We accept various convenient payment methods, including cash, EFTPOS, and major credit cards.
- Medicare Rebates: For eligible medical services, we can process your Medicare claim electronically on your behalf. To facilitate this, please ensure you have a valid Medicare card and any necessary referrals (if applicable) at the time of your appointment.
- Private Health Insurance: For services that may be covered by private health insurance, it is your responsibility to check with your individual insurer regarding your eligibility for rebates and the specific terms of your policy.
- Billing Policy: All payments are required at the completion of your appointment. Rebates from Medicare are instant at the front desk for eligible services.
Patient Responsibilities
As a valued patient of Crown Medical Skin Clinic, you agree to:
- Provide accurate, complete, and up-to-date personal, medical, and health insurance information.
- Adhere to the advice, instructions, and treatment plans provided by our medical professionals and staff.
- Promptly inform us of any changes to your health status, current medications, allergies, or contact details.
- Treat our staff, other patients, and clinic property with respect and courtesy.
- Comply with our clinic’s policies, including those regarding appointments, cancellations, and payments.
- Communicate any concerns or feedback regarding your care in a timely and constructive manner.
Privacy
Your privacy and the confidentiality of your personal and health information are of utmost importance to us. Our practices regarding the collection, use, storage, and disclosure of your information are governed by our comprehensive Privacy Policy. This policy is available on our website and at our clinic. By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in our Privacy Policy.
Website Use and Intellectual Property
- Website Content: All content present on our website, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, is the exclusive property of Crown Medical Skin Clinic or its content suppliers and is protected by Australian and international copyright and intellectual property laws.
- Permitted Use: You may access and view the content on our website for your personal, non-commercial use only.
- Prohibited Use: You may not reproduce, distribute, modify, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from our website without our express prior written permission.
- Accuracy of Information: While we strive to ensure the accuracy of information on our website, we do not warrant its completeness or accuracy. Information is subject to change without notice.
Disclaimers and Limitation of Liability
- No Medical Advice: The information provided on our website or in general communications is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition. Do not disregard professional medical advice or delay in seeking it because of something you have read on our website.
- Treatment Outcomes: While our team is dedicated to providing the highest standard of care and achieving the best possible outcomes, individual results from medical treatments and dermal procedures can vary. We do not guarantee specific results.
- Limitation of Liability: To the maximum extent permitted by law, Crown Medical Skin Clinic, its directors, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising from your use of our services or website, except where such liability cannot be excluded by law (e.g., consumer guarantees under the Australian Consumer Law).
- External Links: Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse, control, or make any representations about these third-party websites and are not responsible for their content or privacy practices.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes arising under or in connection with these Terms and Conditions.
Changes to These Terms
We reserve the right to review and amend these Terms and Conditions at any time. Any revisions will be effective immediately upon posting the updated Terms and Conditions on our website. Your continued use of our services after any such changes constitutes your acceptance of the revised Terms and Conditions. We encourage you to review this document periodically.
Complaints and Feedback
We are committed to providing high-quality care and welcome your feedback. If you have any concerns, complaints, or suggestions regarding our services or these Terms and Conditions, please contact us using the details below. We will endeavour to address your concerns promptly and professionally.
Termination of Services
We reserve the right to refuse or terminate services to any patient at our discretion, particularly in cases of non-compliance with treatment plans, disrespectful behaviour, repeated missed appointments, or non-payment of fees.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Crown Medical Skin Clinic
- Shop 108-110 Figtree Grove 19 Princes Highway FIGTREE NSW 2525
- Phone: 9055 4855
- Email: practicemanager@crownmedical.com.au
